Refund & Returns Policy
Last Updated:
Welcome to ChaseUp GharTak. This Refund & Returns Policy outlines the conditions under which refunds, cancellations, and returns are handled for services and deliveries booked through www.chaseup.live or our mobile applications.
By using our platform, you agree to this policy.
1. General Policy Overview
ChaseUp GharTak operates as an on-demand platform connecting customers with independent service providers and delivery partners. Refunds and returns depend on the nature of the service or product and the stage of order fulfillment.
2. Service Booking Cancellations
a. Before Service Provider Assignment
- If you cancel before a service provider is assigned, you are eligible for a full refund, if payment has been made in advance.
b. After Service Provider Assignment
- If cancelled after provider assignment but before arrival, a partial refund may apply after deducting platform or dispatch charges.
c. After Service Has Started or Completed
- No refund will be issued once the service has started or has been completed.
3. Delivery Orders (Home Essentials & Items)
a. Order Cancellation
- Orders may be cancelled before dispatch for a full refund.
- Once dispatched, cancellation is not allowed.
b. Returns
Returns are accepted only if:
- The item delivered is incorrect
- The item is damaged at the time of delivery
- The item is expired or defective
Returns must be reported within 24 hours of delivery.
4. Non-Returnable & Non-Refundable Items
The following are not eligible for return or refund:
- Services already performed
- Labour charges
- Perishable items
- Customized or special-request items
- Orders cancelled after completion
5. Refund Method & Processing Time
- Refunds are processed via the original payment method or wallet (if applicable)
- Cash on Delivery refunds may be handled via bank transfer or wallet
- Refund processing time: 7–10 working days
6. Service Quality Complaints
If you are dissatisfied with a service:
- Report the issue within 24 hours
- Provide clear details and evidence (if applicable)
ChaseUp GharTak may:
- Arrange re-service (if possible)
- Offer partial compensation
- Take action against the service provider
Final decisions rest with ChaseUp GharTak management.
7. Provider No-Show or Platform Fault
You are eligible for a full refund if:
- The assigned service provider fails to arrive
- The order is cancelled due to technical or platform-related issues
8. Fraud Prevention & Abuse
ChaseUp GharTak reserves the right to:
- Deny refunds in cases of misuse or fraud
- Suspend accounts involved in repeated false claims
9. Policy Updates
This policy may be updated at any time. Changes will be posted on this page with an updated date. Continued use of the platform indicates acceptance of the revised policy.
10. Contact Us
For refund or return requests, contact us at:
ChaseUp GharTak
Website: www.chaseup.live
Email: info@chaseup.live
Phone: +92344 4446777